Delete your account
You can ask us to close your Abili account at any time, from this page or from inside the app. This page explains how to make the request, what is removed, and what we are required to keep.
Abili is operated by Abili UG (haftungsbeschränkt), Postfach 12 19, 82184 Gröbenzell, Deutschland, registered at Amtsgericht München under HRB 260437. The app is published as Abili on Google Play and the App Store.
Request deletion
Sign in with the account you want closed. Signing in is how we confirm the account is yours — we will never close an account because somebody typed its email address into this form.
Your deletion request has been received
Your account is closed and you have been signed out on every device. We now complete the removal described below, and we will write to you at that address when it is done. You do not need to do anything else.
Send an email to info@abili.de from the address your account uses, asking for your account to be closed. Sending it from the account's own address is how we confirm the request is yours.
You can also request deletion from inside the app, under Account.
If you cannot sign in
Use Forgot password on the Abili sign-in screen to set a new one, then come back to this page.
If you no longer have access to the email address itself, write to info@abili.de from any address and include enough detail to identify the account — a recent order number, for example. We will ask you for additional confirmation before closing anything, because an account that can be closed without proof of ownership is one anybody can close.
What happens when you ask
- Your account is closed immediately and every signed-in device is signed out.
- A deletion case is opened and recorded, so the request cannot be lost.
- We remove the data listed below. The GDPR allows us one month to act on a request of this kind, and we write to you when it is done.
Submitting the form does not erase anything by itself. It closes the account and starts the process — anything else would mean a form could destroy records a person still has a right to ask us about.
What is deleted
- your sign-in credentials and authentication sessions on all devices,
- your profile details: name, email address and telephone number,
- the device tokens used to send you push notifications,
- payment evidence you uploaded, such as bank transfer receipts,
- support correspondence not required as proof of a completed transaction.
What we must keep, and for how long
German commercial and tax law requires a business to retain records of completed transactions even after a customer leaves. We keep the minimum needed to satisfy that obligation and nothing more:
- Invoices, orders and payment records — retained for the statutory retention periods that German commercial and tax law sets for accounting records. Those periods are set by law rather than chosen by us. These records are kept as accounting records and not as an account: they are no longer attached to a sign-in anybody can use.
- Records of a dispute or legal claim — retained until the matter is concluded and any applicable limitation period has passed.
When those periods expire, the remaining records are deleted in the normal course of business. The company's full retention statement is in the German privacy policy, which is the authoritative version.
Deleting the app is not deleting your account
Removing Abili from your phone stops the app from running, but it does not tell us anything. Your account stays open until you ask us to close it.
Questions
If anything here is unclear, write to info@abili.de or see the support page. What we hold and why is described on the privacy page.