Support
Questions about an order, a payment or your account are answered by the same team that runs the service.
Contact
- info@abili.de
- Telephone
- 08142 4219740
- Post
- Abili UG (haftungsbeschränkt)
Postfach 12 19
82184Gröbenzell
Deutschland
What to include
A request about a specific order is resolved much faster when it identifies the order. Please include:
- the order number shown in the app,
- the email address your account uses,
- what you expected to happen and what happened instead.
Do not send passwords, full card numbers or other credentials by email. Support will never ask you for your password.
Uploading proof of a bank transfer
You can attach proof of your transfer to an order in the app. Accepted formats areJPEG, PNG, GIF, WebP, PDF, up to 8 MB. Uploading proof helps us match your payment faster; it does not by itself mark the order as paid, which happens when the transfer is identified in our bank reconciliation.
Account and data requests
To close your account, use the form on the account deletion page — you do not need to email us or open a ticket for it. The same request can be made from inside the app, under Account.
For access to or correction of the data held about you, write to info@abili.de from the address your account uses.